The Turkish Airlines São Paulo Office is situated inside Terminal 3 at São Paulo/Guarulhos International Airport (GRU). Travelers flying to and from São Paulo, Brazil, with Turkish Airlines can contact the office for assistance with flight reservations, ticket changes, baggage inquiries, refund requests, seat assignments, and travel-related documentation. Moreover, the dedicated staff at the office also assists with documentation, check-in procedures, visa requirements, and baggage weight restrictions to help passengers prepare for their journeys.
Details of Turkish Airlines Office in Sao Paulo
| Turkish Airlines Sao Paulo Office Address | Terminal 3 – Rod. Hélio Smidt, 2º andar – Cumbica, Guarulhos – SP, 07190-100, Brazil |
| Turkish Airlines Sao Paulo Office Contact Number | +55 11 3371-9600 |
| Working Hours | Monday to Friday: 9:00 – 5:00 |
| infobrasil@thy.com | |
| Turkish Airlines Booking Flight | https://www.turkishairlines.com/en-int/flights/booking |
| Online Check-in | https://www.turkishairlines.com/en-int/flights/manage-booking/ |
| Turkish Airlines Flight Status | https://www.turkishairlines.com/en-int/flights/flight-status/ |
THY Sao Paulon Office Map and Working Hours
Map:
Working Hours:
Monday – 9:00 AM – 5:00 PM
Tuesday – 9:00 AM – 5:00 PM
Wednesday – 9:00 AM – 5:00 PM
Thursday – 9:00 AM – 5:00 PM
Friday – 9:00 AM – 5:00 PM
Saturday – Closed
Sunday – Closed
Turkish Airlines Sao Paulo Airport Details
| Airport Name | São Paulo–Guarulhos International Airport |
| Airport Code | GRU |
| Address | Rod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, 07190-100, Brazil |
| Turkish Airlines Hotline Number Sao Paulo | +551124452323 |
Types of Planes/Aircraft Available with Turkish Airlines
- Airbus A350-900
- Airbus A330-300
- Airbus A330-200
- Airbus A321neo
- Airbus A321-200
- Airbus A320-200
- Airbus A319-132/100
- Boeing 787-9 Dreamliner
- Boeing 777-300 ER
- Boeing 737-900ER
- Boeing 737-800
- Boeing 737 MAX 9
- Boeing 737 MAX 8
Services Provided by Turkish Airlines Sao Paulo Office in Brazil
| Seat Selection | Extra Baggage | Cabin Upgrade |
| Hold the Price | Travel Insurance | Sports Equipment |
| Lounge | e-Visas | Traveling with pet |
| Sustainable Aviation Fuel (SAF) | Flight Delays | Flight Cancellations |
| Baggage Lost and Found | Flight Booking and Reservation | Customer Assistance |
| Baggage Services | Flight Status Updates | Check-in |
List of Turkish Airlines Offices around the world.
Head Office Address & Contact Details
Check all the details of Turkish Airlines Headquarters
| Corporate Headquarters Address | Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149, Istanbul Türkiye |
| Phone Number | +90 212 463 63 63 |
| Fax | +90 212 465 21 21 |
| Operating Hours | 24 Hours |
| Official Website | www.turkishairlines.com |
For travelers seeking assistance with their travel plans, the Turkish Airlines São Paulo Office offers access to a range of passenger services and flight-related information. Whether managing a booking, requesting special services, or seeking clarification about travel requirements, Turkish Airlines passengers can rely on the office for guidance throughout their trip.
FAQs
Before heading out, passengers can get in touch with the office by calling +90 212 463 63 63 for quick flight-related clarifications.
The office is open Monday through Friday from 9:00 AM to 12:00 PM and again from 1:00 PM to 4:00 PM, although it is closed on weekends.
The office is located at Alameda Santos, 1978, 6th floor, room 62. It also operates from São Paulo/Guarulhos International Airport (GRU).
Yes. Travelers can request information regarding lounge eligibility, access policies, membership benefits, and available airport lounge facilities.
Passengers may inquire about cabin upgrade options, upgrade eligibility, and any applicable charges associated with premium travel classes.
Yes. Travelers can obtain guidance regarding connection times, transit procedures, and itinerary-related questions for multi-leg journeys.
Yes, name updates and adjustments for group bookings must follow specific contract guidelines, but the office can process final boarding check-ins for individual group members holding valid tickets.